Job Title: Resident Services Specialist
FLSA Status: Non-Exempt, Hourly
Location: New York, New York
Worksite Status: Onsite
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:
As a Resident Services Specialist on the Resident Services team, you’ll be responsible for helping residents find solutions with excellent customer service.
As a member on our team, you should be:
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What you will do:
- Welcome new residents, creating the best possible first impression of their new home and community
- Be Responsive to requests & needs, showing new residents through exemplary customer service, what kind of people are taking care of them and their new homes
- Educate new residents on community standards, quality of life initiatives, amenities, and provide any other information to help residents maximize their experience in their new community
- Be a friendly face that represents the company as a point person for all resident communication.
- Be a team player, collaborating with other Resident Services team members and working closely with other internal teams to ensure the best possible resident experience
- Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor”
- Provide residents with solutions to their problems. We use different applications (Microsoft Office, Microsoft Dynamics, Brivo) to address a wide variety of issues.
- “Do The Right Thing” when helping a resident.
- Handle resident inquiries through phone calls, emails, and cases.
- Use de-escalating techniques to actively listen and respond to residents with empathy and compassion.
What you should have:
- A bold desire to get things done, making sure we are delivering on our promises.
- Strong understanding of customer service. Hospitality experience is a plus.
- An ability to follow processes that will deliver in a high volume, fast paced environment, without compromising work quality.
- A love for doing what others won’t and solving very difficult problems.
- A desire to grow and take on ever increasing responsibility.
- The ability to connect with others to keep the team aligned and focused.
- An analytical ability to collect and use information to solve complex problems.
- The discipline and willingness to do what needs to be done.
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to new technologies and learn quickly in a fast-paced environment
- Doing any, or all of that, in a multi-family environment would be good too.
What we offer:
We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.
Base Salary: $21.60
Exact compensation may vary based on skills, experience & location.
Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).
A few of the people you will work with:
Stephanie
Siobhan
Kaitlin
Michelle
Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
