About Actively AI
Our thesis is that businesses of the future will be powered by agentic human-in-loop-machines that make every business function 10x more efficient.
Actively AI is building that machine for sales & marketing, focused on accelerating pipeline generation. We power the day-to-day for outbound teams at dozens of well-known companies like Navan, Ramp, Verkada, Ironclad, and Justworks.
In addition to top-notch customers that love our product, our team is incredibly high caliber - the co-founders are former Stanford AI researchers and the engineering team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We're also well-funded with the support of top venture capital firms.
We have a very ambitious product and scaling roadmap, there's strong market interest in what we are doing, and it's time to put the foot on the gas. If you get excited by the thought of working really hard on these kinds of problems with a high caliber team, then Actively AI is the right place for you.
Job Description
As one of our founding Deployment Strategists, you will be the cornerstone of our CS/CX organization, owning the full lifecycle and ongoing success of a group of customers, and helping build and implement new CS/CX playbooks/processes. You'll work cross-functionally with our sales team, Forward Deployed Engineers (FDEs), Product Operations team, and CS Lead to ensure our customers are successfully redefining their sales and GTM workflows with AI.
This hands-on role involves deep collaboration with Sales & Revenue Operations leadership, IT teams, and end-users at our customer organizations. You'll be responsible for deeply embedding with our customers to customize Actively's models to their GTM processes and the outcomes they want.
Key Responsibilities
- Own the complete lifecycle of a group of accounts, embedding with SDR and AE teams and their leaders
- Define and track success metrics and ROI for each account
- Identify and develop new use cases that drive additional value for customers
- Partner with sales teams, FDEs, and CS leadership to create and continuously refine CX playbooks
- Build and manage training programs for end users (SDRs and AEs), ensuring they're fully equipped to leverage our product
- Develop deep expertise in how SDRs and AEs use our product and effectively translate their feedback into product improvements
- Implement scalable processes for user training, enablement, and feedback collection
- Collect, synthesize, and communicate customer feedback effectively
- Partner with Product & Engineering to influence product roadmap based on customer needs
Who You Are
- 4+ years of relevant experience (B2B Revenue Operations, Sales Operations, AE, SDR leader, Enterprise CSM, Consulting, Founder)
- Experience working directly with technical teams (Product Engineers, FDEs)
- Strong interest in how AI can redefine how B2B sales and GTM is done
- Proficiency in SQL and strong data analysis capabilities
- Customer-centric mindset with exceptional communication skills
- Demonstrated ability to take extreme ownership and eagerness to build processes from scratch
- Familiarity with B2B sales tech stack, particularly Salesforce/HubSpot, and working knowledge of tools like Outreach, Salesloft, Gong, ZoomInfo, LeadIQ, Apollo, and Orum
Nice to Haves
- Experience working in early-stage startups
- Track record of building and scaling customer success processes
- A technical background (education or professional experience with CS, Math, Economics, Statistics, Engineering, etc)
This role is not a good fit if
- You aren't excited to work in-person 5 days/week. Of course we are flexible if you have to work remote occasionally for specific reasons but overall our entire team comes to the office 5 days/week and is excited to collaborate in-person.
- You want to come in to operate established processes - we are very much building our first processes and fine tuning them constantly
- You don't work well in ambiguity
- You want to stay in your lane and focus just on the job you were hired for
- You're looking for a traditional 9-to-5 role
The salary range for this full-time position based in New York is: $100K - $160K. This position is eligible for incentive stock options, subject to the terms of Actively AI's applicable plans. Actively AI offers the following benefits for this position, subject to applicable eligibility requirements: health, dental and vision insurance, retirement benefits, and unlimited PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please discuss with your recruiter for more information.
Note on Pay Transparency:
Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Actively.ai reserves the right to modify this information at any time, subject to applicable law.
Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
