Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
Krispy Kreme’s Learning & Development Coordinator will help to build a great digital learning experience and ensure DoughPro works for our Krispy Kremers in our shops and factories. In this role, you’ll manage our LMS), oversee reporting dashboards, support vendor relationships, and collaborate with cross-functional teams to deliver impactful training programs. You can influence global L&D strategies, lead LMS improvements, and support company-wide learning initiatives.
A TASTE OF WHAT YOU WILL BE DOING:
LMS Administration & System Management
- Serve as the primary LMS administrator, ensuring optimal functionality, user experience, and system integrations.
- Manage Power BI dashboards for tracking learner engagement and performance, providing insights to leadership.
- Oversee vendor relationships (e.g., PlayerLync) and support technical troubleshooting.
Content Management & Learning Experience Design
- Manage, upload, and maintain diverse training content (SCORM, xAPI, videos, guides), ensuring quality and accessibility.
- Collaborate with SMEs and instructional designers to enhance course offerings by advising how to maximise the LMS.
- Utilize Articulate 360 to edit and update content and manage third-party content catalogues.
- Manage translations with vendors and/or partners to deliver training designed for global usage within all markets.
Training & Support
- Provide technical support to employees, customers, and SMEs, while training internal teams on LMS features.
- Promote a learner-centric approach, simplifying content for impactful learning experiences. Make the LMS easy to use!
Strategic Learning & Continuous Improvement
- Align LMS solutions with global L&D initiatives and company goals.
- Support RFP processes for LMS evaluation and lead implementation if needed.
- Recommend system updates and improvements to optimize training delivery, incorporating more face-to-face learning where impactful.
YOUR RECIPE FOR SUCCESS:
- 3+ years of LMS administration experience (PlayerLync preferred).
- Proficiency with SCORM, xAPI, and eLearning tools (Articulate 360, Captivate, Camtasia).
- Strong technical troubleshooting and data analysis skills.
- Knowledge of instructional design principles to support engaging content and advising others.
- Experience of translating materials within Storyline, RISE and video using XLIFF files and an ability to edit materials to meet the needs of the target language.
- Project management expertise with the ability to handle multiple priorities.
- Experience with Power BI dashboards, or willingness to learn, and LMS reporting.
- Excellent communication skills for translating technical concepts.
- Passion for creating impactful learning experiences.
- The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.
BENEFITS:
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO and “dream” days
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
Learn more at www.kkbenefits.com
WHY KRISPY KREME?
At Krispy Kreme, we focus on:
Loving People:
- Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
- Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
Loving Communities:
- At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
- In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
- In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
Loving Planet:
- We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
- We are working on reducing food waste through donation efforts, animal feed, and composting programs.
About Krispy Kreme
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.
