Service Delivery Manager – AV / TEAMS Administrator
Contract Type: 6-Month Contract-to-Hire
MUST be legally authorized to work in the US without sponsorship now or in the future
Location: Overland Park, KS
Pay Rate: $54.75/hour
Overview:
A dynamic opportunity for a Service Delivery Manager to oversee and maintain Audio Visual (AV) systems and Microsoft Teams platforms across a global organization. This role is pivotal in optimizing enterprise-wide service delivery, driving user satisfaction, and collaborating with internal IT teams to enhance performance and functionality.
Key Responsibilities:
- Manage and configure hardware associated with AV systems and Microsoft Teams.
- Provide technical support and troubleshooting for TEAMS and AV-related issues.
- Monitor Teams environment performance and usage; identify and resolve system issues.
- Develop and deliver training sessions to end-users.
- Stay up-to-date with Microsoft Teams features and AV hardware updates.
- Support AV and video conferencing technologies (Yealink, NEAT, LogiTech, etc.).
- Investigate and recommend upgrades to improve user experience.
- Collaborate with IT to implement AV platform enhancements.
- Provide support for digital signage hardware/software.
- Test and troubleshoot with network and communication teams.
- Lead team collaboration and maintain strong relationships across departments.
- Ensure high-quality, end-to-end user experiences.
- Oversee procurement, delivery, and setup of AV/TEAMS equipment for new sites.
- Lead and contribute to process improvement initiatives.
- Act as point of escalation for AV/TEAMS-related IT issues.
Skills & Qualifications:
- Strong customer service orientation, communication, and organizational skills.
- Ability to prioritize tasks and manage multiple client requests.
- Detail-oriented with strong problem-solving abilities.
- Ability to communicate technical concepts clearly and effectively.
- Familiarity with Microsoft Office Suite, ServiceNow, SharePoint, and general PC troubleshooting.
- Ability to work independently or in team settings.
- Capable of lifting up to 50 lbs and standing/sitting for extended periods.
- Willingness to work occasional overtime, after hours, and weekends as needed.
- Must obtain OSHA 10-hour certification within 6 months of hire.
- Local travel within the metro area required; occasional U.S. regional travel may be necessary.
- Familiarity with ATEM SDI Extreme ISO and PTZ optics is a plus.
- Experience with ServiceNow is a plus.
