Service Delivery Manager – AV / TEAMS Administrator

Contract Type: 6-Month Contract-to-Hire

MUST be legally authorized to work in the US without sponsorship now or in the future

Location: Overland Park, KS

Pay Rate: $54.75/hour

Overview:

A dynamic opportunity for a Service Delivery Manager to oversee and maintain Audio Visual (AV) systems and Microsoft Teams platforms across a global organization. This role is pivotal in optimizing enterprise-wide service delivery, driving user satisfaction, and collaborating with internal IT teams to enhance performance and functionality.

Key Responsibilities:

Manage and configure hardware associated with AV systems and Microsoft Teams.
Provide technical support and troubleshooting for TEAMS and AV-related issues.
Monitor Teams environment performance and usage; identify and resolve system issues.
Develop and deliver training sessions to end-users.
Stay up-to-date with Microsoft Teams features and AV hardware updates.
Support AV and video conferencing technologies (Yealink, NEAT, LogiTech, etc.).
Investigate and recommend upgrades to improve user experience.
Collaborate with IT to implement AV platform enhancements.
Provide support for digital signage hardware/software.
Test and troubleshoot with network and communication teams.
Lead team collaboration and maintain strong relationships across departments.
Ensure high-quality, end-to-end user experiences.
Oversee procurement, delivery, and setup of AV/TEAMS equipment for new sites.
Lead and contribute to process improvement initiatives.
Act as point of escalation for AV/TEAMS-related IT issues.

Skills & Qualifications:

Strong customer service orientation, communication, and organizational skills.
Ability to prioritize tasks and manage multiple client requests.
Detail-oriented with strong problem-solving abilities.
Ability to communicate technical concepts clearly and effectively.
Familiarity with Microsoft Office Suite, ServiceNow, SharePoint, and general PC troubleshooting.
Ability to work independently or in team settings.
Capable of lifting up to 50 lbs and standing/sitting for extended periods.
Willingness to work occasional overtime, after hours, and weekends as needed.
Must obtain OSHA 10-hour certification within 6 months of hire.
Local travel within the metro area required; occasional U.S. regional travel may be necessary.
Familiarity with ATEM SDI Extreme ISO and PTZ optics is a plus.
Experience with ServiceNow is a plus.

SGF Global

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