Director / Global Director Transition Lead – DPO
- Lead and manage end to end execution of Global Transition programs in accordance with a structured Transition Methodology and Tollgate.
- Build and advise Transition strategy and implementation solution to support Client Business objectives
- Track, Control and Report Program Progress to senior Client stakeholders across workstreams – Knowledge Transfer, IT Solutions, Quality and SLA, Contract and Change Management etc
- Establish and drive effective Risk Management governance across the transition lifecycle
- Lead Governance reviews and manage communication across senior client and internal stakeholders
- Motivate and influence cross functional team members for effective collaboration and problem solving
- Establish effective Program change control
- Invest in building domain understanding of the service area and client industry
Experience and Qualifications
- 5-20 years overall experience with at least 6+ years’ experience in independently managing complex transitions ( in BPO service domain) for global clients.
- Excellent client Interfacing and relationship building skills. Superior communication skills – both written and Verbal. Ability to act as a trusted advisor to client stakeholders
- Ability to work under pressure and manage escalations. Strong result orientation and ownership for solving problems
- The role would require travel to meet client stakeholders for reviews as required. Flexibility to support reviews in different time zones based on Client/ Global Delivery Centre locations.
- Proficient user of project Management tools like Microsoft Project Professional, Smart Sheet etc . Adept in use of Power Point and Excel.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
