Tiello has partnered with a nationally recognized Security Systems Integrator known for its commitment to employee development and industry-leading retention rates. We are seeking a Security Systems Inside Support Specialist to manage, support, and optimize security system operations. This role includes system health monitoring, programming, upgrades, integrations, and compliance oversight to ensure seamless security infrastructure functionality. Additionally, the position involves end-user training and collaboration with internal teams to enhance system performance. This is an excellent opportunity to join a top-tier integrator that prioritizes career growth through continuous training and education.
Job Title: Security Systems Inside Support Specialist (Commercial)
Project Types: Schools, Municipalities, Commercial, Office Buildings, Industrial Buildings, Mixed-Use Retail, etc.
Key Responsibilities:
- Oversee security system health, perform programming, manage integrations, and ensure operational efficiency.
- Deploy system updates, maintain user profiles, conduct periodic audits, and manage security system data.
- Ensure security infrastructure aligns with department policies and industry best practices.
- Develop training programs, create user documentation, and provide ongoing technical support.
- Work closely with project teams, vendors, and contractors to optimize system performance and service agreements.
- Apply camera licensing, manage VMS applications, and stay up to date with advancing technologies in security integration.
Skills & Qualifications:
- 2–5 years in security systems administration, IT infrastructure, or security technology support.
- Bachelor's degree in IT, Computer Science, Engineering, or related field OR
- Associate’s degree with 3+ years of corporate-level project management OR
- High school diploma with 5+ years of corporate security systems management experience.
- Experience with Genetec, S2/Lenel, RS2, Verkada, Gallagher, Milestone, Hanwha, Avigilon security systems.
- Background in IT infrastructure, cybersecurity, or low-voltage security solutions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Understanding of network technology, system integration, and troubleshooting.
- Experience with VMS, access control, and security software platforms.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively.
- Excellent communication and documentation skills.
Benefits include:
- Paid time off for both vacation and sick leave.
- Medical and Dental Insurance
- Life Insurance (3x salary)
- Retirement Benefit (401K/IRA)
- Long and Short Term Disability Insurance
- Vehicle Mileage Reimbursement
- Laptop
Applicants must be authorized to work in the U.S.
Tiello LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
