Job Description

Position Title: Security Alarm Technician I

Division/Location: Bellingham

Pay: Hourly

Team: Security Alarm Installation

Reports to: Western Wash. Operations Manager

FLSA Status: Non-Exempt

Revised Date: 1/17/25

Position Summary

Responsible for the installation and service of Security & Fire Alarms, Camera and Access systems.

About The Position

Essential Duties and Responsibilities include the following.

Installs door and window sensors, motion sensors, glass break sensors, keypad and reader controls, cameras, door locks, and all other products used by Guardian.
Self-dispatches to site as needed, ensuring prompt arrival to customer’s home and business.
Suggests upgrading/upselling customer’s equipment packages, when needed.
Willing to travel as required to perform duties.
Participates in the on-call schedule.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Competencies And Abilities

Initiative to self-start, solve problems, and discern where to seek additional technical support.
Work independently with little direction
Flexible and accountable to schedule as some work may include overtime or night work.
Professional, customer service-oriented attitude with a calm patient demeanor.
Excellent organizational and time/project management skills
Clear and concise verbal and written communication
Must take the initiative to learn new skills and Guardian product lines
Must be willing and able to stay in hotels, motels, or other accommodation provided by the company.
The ability to travel as required to perform the service needs of the company’s customers and to drive extended distances to and from appointments.
No more than three minor traffic infractions on record in the last three years.
Offer solutions to customer related problems and issues and ensure there is proper follow-up
Be flexible as a good team player sharing duties and responsibilities with fellow technicians

Supervisory Responsibilities

This position may require working with technician trainees and sharing knowledge and direction.

Education And/or Experience

High School Diploma, GED or equivalent.
Previous customer service experience.
Two to four years of experience in alarm or similar installations.

Certificates, Licenses, Or Registrations

Valid and current Washington State Driver’s License
Valid Washington State Labor & Industries 06 Limited Energy Journeyman Electrical license
NICET II Fire Card preferred

Skills

To perform this job successfully, an individual should have knowledge of:

Comfortable with Microsoft Office Suite, particularly Outlook, Word, Excel and TEAMS.
Ability to operate a scissor and boom lift
Competent in the service and installation of the following brands: Alarm.com, DSC, DMP, Brivo, Honeywell, Liftmaster Intercom, Qolsys, Eagle Eye and Open Eye Cameras

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee may be required to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently; specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; uses fingers, hands, arms when working with mouse, keyboard, monitors; must be able to climb a ladder and be flexible enough to crawl through attics and crawl spaces when required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee may sometimes work in a typical cubicle type office environment with overhead lighting and temperature control, and low noise levels. The employee mostly travels from job to job in a company vehicle and will be exposed to outside environmental or on-site conditions.

Guardian Security Systems, Inc.

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