Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach. Operating in 25 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.

Summary

Collaborate with the Client Services Team to schedule anddispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed.Strong communicationskills & discipline, internally and externally, arenecessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Roles & Responsibilities

Review service ticket requirements and plan how to perform it
Coordinate equipment & company vehicle resources as required to effectively manage service tickets
Review, modify and red line job documentation for assigned tickets when applicable
Perform service work in a professional manner and in accordance with company established best practices
Maintain a professional appearance and attitude
Maintain a clean and orderly jobsite
Adhere to all applicable safety rules and regulations
Review materials options and verify count accuracy
Facilitate the delivery of staged materials to the jobsite
Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
Communicate with the Client Services Team on the needed job components and materials
Commissioning of trade specific systems including, but not limited to:
- Device & cable testing
- System functionality testing
- System settings/configurations
- Firmware updates
- User acceptance testing
- System documentation
Occasional light travel may be required

Required Qualifications

Minimum 5years of work experience as a service technician as a security integrator with manufacturer certifications
Industry experience working with access control, intrusion and CCTV
Clean driving record required. This position will be given a company take home service vehicle.

Preferred Qualifications

Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis
Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch
Intrusion: DMP, Honeywell, Bosch
Intercom: Aiphone, Viking
Work experience in the financial market of banks
Engineering or estimating skills
Knowledge of how to program systems

Demonstrated Professional Competencies

Ability to troubleshoot electronic systems and find solutions
Ability touse sound judgment and perform under pressure
Ability to operate as part of a team
Great written and verbal communication
Goodtroubleshooting skills, exceptional customer service
Positive attitude

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Benefits

Paladin Technologies offers a strong compensation package including medical, dental, and vision insurance, company paid life insurance, 401k matching, PTO and paid sick leave,training and certification opportunities, and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to hr.usa@paladintechnologies.com or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

Compensation for this role is $35-$45 per hour DOE.

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