Job Title:
Sales Operations Specialist
Reports to:
Director of Sales Operations
Education And Business Experience Requirements
- Customer Service experience required
- Strong attention to detail required
- Salesforce reports & dashboard creation/management experience required
- Salesforce Administrator experience highly preferred
- ERP system experience preferred
- Contract management experience preferred
Required Competencies
Strong communication skills and ability to work effectively with others. Self-starter who has experience with developing or improving sales and customer service processes. Experience with sales forecasting and projections. Salesforce Admin related experience is highly preferred, but certification is not required. Ability to manage contracts and quotes, such as document creation, service expirations, renewals, and more. DESCRIPTION OF RESPONSIBILITIES
Responsible for supporting the Sales Operations Director with compiling and analyzing sales data, producing reports, tracking KPI metrics, analyzing data to identify sales forecasts and trends, managing CRM updates and enhancements, fulfilling vendor requests, and supporting sales growth initiatives.
Responsible for maintaining and improving the sales process within Salesforce.com. Assist with all other CRM processes such as customer feedback, assets, ticketing, service, etc.
Assist with Salesforce user management, training, process automations, reports, and dashboards.
Responsible for contract management processes.
Demonstrate advanced problem-solving skills along the ability to handle complex situations.
Work closely with customer service support, area directors, and surgical account manager teams and be equally responsible for maintaining and improving the customer experience process.
Serve as a subject matter expert for the sales organization in relation to sales cycle systems and processes.
Be a cornerstone within the organization in unifying field and internal resources and personnel to maximize opportunity and excellence.
Understand and develop strong understanding and comprehension of the devices and products we manufacture.
KEY RESULT AREAS
Customers
Drive relationship, communication and process development focused on growth and continued support of customer base.
Sales Team
Support sales initiatives and processes, as described above, with focus on driving growth and success.
Support Team
Driven to handle simple to complex customer support related issues.
POSITION DETAILS
Full-Time
Salary Position
In-Person
Location: Eden Prairie, MN
Pay Range:
$70,000.00 for Salary
Company Benefits:
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
