HelpDesk Support

Largeton Group • Full-time • Raleigh, NC, US • 3d ago

Desktop Support

Location--Raleigh ,NC-Hybrid

Duration- 12+ Months

Jd

Job Duties: Troubleshooting, software installation, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboarding and offboarding
Mandatory Skills: Local NC candidates, moderate knowledge of Windows OS & M365, imaging or provisioning new equipment hardware, experience in supporting mobile devices and Apple devices, strong organizational skills, familiar with asset management processes, experience in documenting work activities in ServiceNow, testing Intune processes, installing software, basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust, working with vendors on warranty cases

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