Company Overview
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary
We are seeking a skilled and customer-focused Access Control Technical Support agent to provide troubleshooting, technical assistance, and guidance for Access Control systems and limited CCTV support. The ideal candidate will have experience in security systems, networking, and software/hardware troubleshooting. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work under pressure to resolve technical issues effectively.
Duties & Responsibilities
- Provide remote and on-site technical support for access control systems, including software, hardware, and networking components.
- Troubleshoot and diagnose issues related to keycards, biometric readers, door controllers, and security software.
- Assist clients with system setup, configuration, and maintenance.
- Guide customers through software and firmware updates.
- Document technical issues, solutions, and customer interactions in a ticketing system.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Train end-users and clients on access control system features and best practices.
- Ensure compliance with security protocols and company policies.
- Stay updated on industry trends, new technologies, and product updates.
Requirements
- Associate or bachelor’s degree in Information Technology, Electronics, Security Systems, or related field (or equivalent experience).
- 1-3 years of experience in access control, security systems, or IT support.
- Knowledge of access control platforms (Brivo, Lenel, Avigilon, Genetec, etc.).
- Experience with networking protocols (TCP/IP), troubleshooting software/hardware, and database management.
- Strong problem-solving skills and ability to handle multiple tasks effectively.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Network+, or relevant manufacturer certifications are preferred.
Work Conditions
- Full-time position with potential on-call support.
- May require occasional travel to client locations.
- HYBRID- On site with the option of limited remote WFH.
