RGL Logistics has immediate openings for a
full-time IT Operations Team Leader at our corporate office in Green Bay, Wisconsin.
We are looking for an accountable leader to join us at RGL in our open IT Operations Team Leader Role. The IT Operations Team Leader will be responsible for overseeing the day-to-day operations of the organization’s IT infrastructure. This role ensures the smooth functioning of all IT systems, manages IT staff, and implements IT policies and procedures to enhance system productivity and security. As a leader at RGL this role would also develop and empower teammates to make decisions at the appropriate levels, and give them the tools to be successful and feel fulfilled, all in a safe and healthy environment.
Essential Functions
- Oversee and manage the day-to-day activities of the IT Operations team, ensuring tasks are delegated and prioritized effectively.
- Inspire and motivate the team to achieve business goals and maintain high performance levels.
- Provide coaching and development opportunities to team members, fostering their professional growth.
- Conduct thorough evaluations of software security and usability to ensure optimal performance.
- Oversee the management of hardware and software licenses, ensuring compliance and efficiency.
- Design, develop, and implement IT policies and procedures, ensuring compliance with data governance and security measures to protect RGL
- Manage support cases with vendors, ensuring timely and effective resolution of issues.
- Lead and manage system-related projects, ensuring they are completed on time and within budget.
- Stay informed about industry trends and assess their potential impact on the organization.
- Address escalated requests from the IT support team, providing solutions and guidance.
- Collaborate with organizational leadership to review and implement IT processes.
- Develop and implement the IT operations strategy, aligning it with the organization’s goals and objectives.
- Any other duties assigned by management
Qualifications - Bachelor’s degree in an IT related field or related work experience.
- Proven experience in team management or supervisory roles, with a track record of successfully leading teams.
- Strong leadership and motivational skills to inspire and guide team members.
- Expertise in relevant systems components and tools used in the industry.
- Experience with the following systems used at RGL is a plus:
- Azure Cloud
- Office 365
- Microsoft Defender
- Microsoft Intune
- Proofpoint
- Linux servers
- Windows Servers
- 3CX Phone System
- Palo Alto network equipment
- Avigilon door access and security cameras
- Excellent verbal and written communication skills to effectively interact with team members and stakeholders.
- Strong problem-solving abilities to address challenges and conflicts within the team.
- Exceptional organizational and time-management skills to handle multiple tasks and projects.
- Ability to build and maintain positive relationships with team members and other departments.
- Ability to coach and develop team members to enhance their skills and performance.
Competencies
- Work Safe, Live Safe
- Treat Everyone with Dignity and Respect
- Act with Honesty and Integrity
- Continuously Improve
- Be Accountable
