We are seeking an Installation Service Manager to become a part of our team! You will assist with the installation and repair of various low voltage equipment and cabling systems. We service primarily electronic security:

access control,
alarm,
video camera surveillance systems,
distributed audio/video/smart lighting/networking/power management,
structured wiring, as well as life safety:
fire alarm system design, takeoffs, sales, installation, programming, maintenance and monitoring.

The successful candidate must be the kind of person that thrives on using their knowledge of building structures, applicable building and life safety codes, wiring methods, technical/trouble shooting abilities to deliver world class services to clients as they need our support in using and maintaining up-time of their monitored systems, while striving to achieve excellent reviews so management can properly reward excellent performance. This will include loving to know how to program various electronic security software and equipment. You will be responsible for installing, maintaining and service of our clients systems according to plans so that we maximize customer satisfaction and retention.

Responsibilities:

Assist with the installation and repair of machinery and electronic equipment primarily from the office with the willingness to regularly visit sites.
Furnish tools, materials and supplies to other workers
Be the field team's goto resource for parts, smarts, tech support.
Maintain a safe and clean work environment
Perform routine preventative maintenance
Track all equipment and supplies
Perform other duties as assigned
Take inbound calls.
Using our CRM software with field service management, calendar you will create, manage, and successfully close out work orders for installation and service.
Order parts for inventory and job specific P.O.'s
Maintain customer/site database.

Qualifications:

Demonstrated expertise in trouble shooting, programming, installation, service of electronic security/life safety systems, or other related fields
Experience with some if not all neccessary: Alarm.com, Ademco/Honeywell, Napco, DSC, Brivo, Kantech, DW, Honeywell access
Familiarity with maintenance tools and equipment
Ability to handle physical workload
Ability to work well in teams
Ability to prioritize and multitask
Must have demonstrated ability to successfully lead projects profitably and on time.
L or C class Connecticut electrical license.

You will have to include in your application a cover letter explaining why you are the right person for the position.

Welte Electronic Systems LLC

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Installation Service Manager