At Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are now recruiting for a IT Systems Administrator to strengthen our team in Irvine and Palo Alto CA(Need only local candidates).

IT Systems Administrator

Irvine and Palo Alto CA (Need only local candidates)

Job Description:

Qualifications:

Bachelor's degree in Information Technology, Business Administration, or a related field.
Minimum of 5-7 years of experience in administering and supporting enterprise-level software applications.
Proven experience in administering and supporting a significant portion of the following applications:
Visual Collaboration & Design: Figma, Lucidchart
Project & Workflow Management: Airtable, Smartsheet
Data Visualization: Vizzlo (or similar data storytelling tools)
Intranet & Communication Platforms: Experience with modern intranet platforms (e.g., SharePoint Online, Confluence) and internal communication tools.
Strong understanding of user management, access control, and security best practices for cloud-based applications.
Excellent technical troubleshooting and problem-solving skills.
Exceptional communication (written and verbal), interpersonal, and presentation skills.
Ability to work independently and collaboratively within a team environment.
Strong organizational skills and attention to detail.
Experience developing and delivering user training.
Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
Experience working with Joint Venture partnerships or external stakeholders is a plus.
Familiarity with ITIL framework or other IT service management methodologies is a plus.

Preferred Skills:

Certifications in relevant applications (e.g., Smartsheet Product Certified).
Experience with automation tools and scripting languages.
Knowledge of data analytics and reporting tools.
Experience with change management principles.

Responsibilities:

Application Administration & Configuration:

Serve as the primary administrator for assigned JV-focused applications, including user provisioning/de-provisioning, access control, security settings, and configuration of features and functionalities.
Maintain and update application settings, workflows, templates, and integrations based on evolving business needs and best practices.
Ensure data integrity and security within each application.

Technical Support & Troubleshooting:

Provide expert-level technical support to JV employees for assigned applications, resolving issues promptly and effectively.
Develop and maintain knowledge base articles, FAQs, and other support documentation for end-users.
Escalate complex issues to vendor support or internal IT teams as necessary and track resolution.

User Training & Onboarding:

Develop and deliver training materials and conduct training sessions (virtual and in-person) for JV employees on the effective use of assigned applications.
Create and maintain onboarding documentation and processes for new JV users.
Promote adoption and best practices for utilizing the application suite.

Collaboration & Stakeholder Management:

Partner closely with JV leadership, functional teams, and end-users to understand their business requirements and identify opportunities to leverage our application suite for improved engagement and productivity.
Act as a liaison between JV stakeholders and internal IT teams or external vendors.
Participate in regular meetings with JV partners to provide updates, gather feedback, and plan for future needs.

Application Optimization & Improvement:

Monitor application usage and performance, identifying areas for optimization and improvement.
Stay informed about new features, updates, and best practices for assigned applications.
Proactively recommend and implement enhancements to improve user experience, efficiency, and functionality.
Contribute to the evaluation and implementation of new digital workplace tools as needed.

Intranet & Communications Platform Management:

Contribute to the administration and content management of our Intranet and other internal communication platforms, ensuring relevant information is accessible to JV employees.
Support the implementation of communication strategies and initiatives through these platforms.

Documentation & Reporting:

Maintain comprehensive documentation of application configurations, processes, and support procedures.
Generate reports on application usage, adoption rates, and other relevant metrics to inform decision-making.

Compliance & Governance:

Ensure compliance with company policies, security standards, and data privacy regulations related to assigned applications.
Participate in audits and provide necessary documentation as required.

If you are passionate about bringing innovation to the projects, you work on then we would love to hear from you. We offer a complete benefits package, including; medical, dental, vision, life insurance, short- and long-term disability, FMLA and 401K.

Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Tata Technologies: Engineering a better world.

Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.

Tata Technologies

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IT Systems Administrator