Overview

SUMMARY:

The Sales Support Coordinator reports to the Director, Sales Support and serves as the primary administrative partner for their assigned sales team. As a key member of the sales support team, this role plays a critical role in onboarding new customers by coordinating tasks, establishing timelines, and proactively addressing or escalating issues that may hinder progress. The Sales Support Coordinator role also acts as a liaison between the regional sales team and internal departments to research and resolve customer inquiries efficiently.

SUPERVISORY RESPONSIBILITIES:

None.

KEY RESPONSIBILITIES:

Utilize SAP and CRM software (C4C) to collect and review new account documents for accuracy and ensure all account requirements are received before submission to master data.
Create accounts in SAP for new customers, ownership changes, and program changes.
Track orders for new and replacement equipment & parts to assist the service team with scheduling installations.
Prepare various sales reports and other reports as needed.
Monitors shared inboxes, responding to customer inquiries, and/or escalating them to the proper person for specific information and assistance.
Ship product samples and other materials to customers
Support the regional sales team with customer trade shows and events by shipping supplies and occasionally attending.
All other duties as assigned.

MINIMUM QUALIFICATIONS:

Minimum of a High School Diploma (or an equivalent such as a GED)
Prior database and/or data entry experience.
Must be an organized individual that is thorough, and capable of processing a high volume of data daily.
Able to work independently as well as be a strong collaborator.
Professional verbal and written communication skills.
Must be proficient in Microsoft Outlook, Excel, and Teams
The ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

Bachelor’s degree in business administration, sales, or another related field.
Prior food and beverage experience.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.
Frequent sitting, standing, walking, reaching, typing, reading, talking, and hearing.
The ability to lift up to 15 pounds with or without assistance.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

BENEFITS:

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

Royal Cup, Inc.

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Sales Support Coordinator