Description

Key Responsibilities:

Provide day-to-day help desk support to employees (in-office and field) by resolving issues like password resets, software issues, and connectivity problems with a friendly, patient approach.
Onboard new hires by setting up their user accounts in Microsoft 365/Entra, provisioning hardware (like laptops), and ensuring they have all the tech they need from day one.
Manage and prioritize support tickets using Desk365 (our ticketing system), keeping track of requests and making sure nothing slips through the cracks.
Troubleshoot and support a mix of devices, including Windows 10/11 laptops and employee-owned iOS/Android mobile devices (BYOD), so everyone stays connected and productive.
Support and administer key software tools – Oracle NetSuite (ERP), Paylocity (HR), Fleetio (fleet management), and Brivo (security access) – helping colleagues with login issues, basic troubleshooting, and liaising with vendor support if needed.
Work with our IT infrastructure by using Intune to manage and secure devices and assisting with maintaining our Ubiquiti network (e.g. troubleshooting Wi-Fi or network connectivity issues) to keep the office running smoothly.
Follow cybersecurity best practices in all your work (e.g. keeping software updated, watching out for phishing emails) and promote security awareness among employees to help keep company data safe.
Document IT procedures and solutions clearly and thoroughly, creating how-to guides and troubleshooting notes so that the team has a solid knowledge base and repeat issues can be resolved faster.

Requirements

Preferred Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
1+ years of experience in desktop/network support.
Hands on experience with Office 365 / Azure / Entra / Intune Administration.
Strong knowledge of Windows 10/11 PC’s and familiarity with IOS/Android smartphones (BYOD is a plus).
Understanding of fundamental networking concepts (Wi-Fi, addresses, VPN).
Awareness of IT security best practices.
Excellent problem-solving and troubleshooting skills.
Strong communication and people skills.
Reliability and onsite availability in Willis, TX.
Organized and detail oriented.
Relevant certifications are a plus (CompTIA A+, Network+, Security+).

Working Conditions

May require lifting of IT equipment (up to 40 lbs).
Possible on-call availability for after-hours support.

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IT Support Specialist