About the Company: We are seeking a skilled IT Systems Analyst to join our dynamic team. The ideal candidate will be responsible for analyzing business requirements, designing and implementing IT systems, and ensuring their smooth integration and functionality. This role involves collaboration with various stakeholders, troubleshooting system issues, and maintaining accurate documentation.

About the Role: Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues. Monitor Network and Backup (VMs, Storage, DBs) logs. Remediate or escalate as needed. Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Provide documentation and technical specifications for planning and implementing new or upgrades of the IT infrastructure.

Responsibilities:

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
Monitor Network and Backup (VMs, Storage, DBs) logs. Remediate or escalate as needed
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Provide documentation and technical specifications for planning and implementing new or upgrades of the IT infrastructure

Qualifications: Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required. 3-5 years of database, network administration, or system administration experience. Strong knowledge of systems and networking software, hardware, and networking protocols. Networking concepts - TCP/IP. Working knowledge of virtualization, VMware, or equivalent. Experience working with Linux. Experience with PC/Software troubleshooting. Experience with scripting and automation tools. Vendor management. Excellent Customer Service. A technical, logical thought process with strong, proven problem-solving skills. Excellent written and verbal communication skills. An ability to stick to strict deadlines. Manufacturing industry experience preferred. Experience with EDI and ERP preferred.

Benefits:

401(k), Health insurance, Dental insurance, Vision insurance, Life Insurance, Vacation, PTO
Bonus Pay

Cold Heading Co.

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IT Systems Admin