Key Responsibilities

Technical Support: Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.
Operational Efficiency: Develop strategies to enhance workflows, procedures, and performance.
Travel & Remote Assistance: Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.
Vendor Coordination: Work with customers' vendors to connect data points within their CommandCentral AWARE setup.
Diagnostics & Analysis: Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.
Process Improvement: Lead initiatives to optimize operations and troubleshoot critical issues.
Data Integration: Navigate various data inputs and integrate them successfully into the system.

Desired Skills

Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS software
Proficiency with Client CommandCentral AWARE and GIS applications
Strong interpersonal and communication skills, both oral and written
Ability to manage stress and troubleshoot critical issues
Familiarity with enterprise hardware/software solutions and public safety applications
Knowledge of Windows Server, MS SQL, Linux Server, and virtualization software
Experience with networking, firewalls, routers, and API connections

Preferred Qualifications

IT-related Bachelor's Degree
4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)
Industry certifications (e.g., CISSP, MCSA/MCSE)

25-50% travel

Main Responsibilities

Technical Support:
Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.
Deployment & Integration:
Implement new features, modules, and upgrades.
Integrate the system with other public safety software and databases.
Performance Optimization:
Analyze system performance.
Identify bottlenecks and implement solutions to improve efficiency and reliability.
Security & Compliance:
Enforce security protocols.
Maintain compliance with relevant regulations.
Safeguard sensitive data.
Collaboration:
Work closely with customers, vendors, and internal teams to resolve issues.
Understand requirements and ensure smooth operation.
Documentation & Training:
Develop and update documentation.
Provide training to users and create knowledge base articles.

Top Skills for a CommandCentral AWARE Systems Engineer

Technical Skills

CommandCentral AWARE Expertise:
Examples: Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.
Networking & Infrastructure:
Examples: Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.
Database Management:
Examples: Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.
Scripting & Automation:
Examples: PowerShell or Python scripting, system monitoring, automated deployments.
Cybersecurity:
Examples: Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.

Software Proficiency

Core CommandCentral AWARE Suite:
CommandCentral AWARE platform
CommandCentral AWARE Web Client
CommandCentral AWARE Mobile App
CommandCentral AWARE APIs
Supporting Software:
Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon
Geographic Information Systems (GIS): ArcGIS, QGIS
Databases: SQL Server, Oracle, PostgreSQL
Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V
Network Management: Wireshark, SolarWinds, PRTG
Scripting Languages: PowerShell, Python, Bash
Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software
Public Safety Applications:
CAD Systems: Tyler Technologies, Spillman
RMS Systems: SunGard, Spillman
MDT Software: Client, Carbyne
9-1-1 Call Handling
General IT Skills:
Active Directory, Group Policies
Networking protocols: TCP/IP, VLANs, VPNs
Remote desktop tools: TeamViewer, AnyDesk
Collaboration tools: Microsoft Teams, Zoom
Project Management Tools: Jira, Asana
Optional Skills:
Cloud Computing Platforms: AWS, Azure, GCP

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